GILBERT, AZ -- Get Your Gamez, Inc., an online video game rental service, vowed to put the customer service back into video game rentals and almost a year later, they are successful. The company was started by a husband and wife team, Matt and Jackie Behm, who were tired of the lack of selection at local video stores and the high cost of buying new video games. Their goal was to provide an enjoyable experience for people to rent video games. Their solution is www.getyourgamez.com a monthly subscription service that allows customers to rent video games without due dates, shipping charges, or late fees and have either one or two games out at a time.
Their customers are the main focus. If a customer cannot find a game, he/she simply fills out a product request form and a response is sent within 24 hours letting them know the status of their request. Usually the requested game is added to the site immediately and available to rent in 2-4 days. Customers asked for a reviews section to read and submit personal reviews, and that functionality was added to the site. A customer who is located in Hawaii asked if there was anything that could be done to improve shipping times, and the result is the "rapid return" program. This allows established customers the convenience of "marking a game returned" once they have placed it in the mail and their next game is shipped within 24 hours so that the games cross paths in the mail.
Get Your Gamez prides itself on adding a personal touch to the online game rental experience and recently sent holiday cards to every customer. In order to be more competitive in the market place, beginning January 28th the company will be offering any new customer who signs up half off their first month.
Get Your Gamez, the online video game rental site that prides itself on providing a personal touch (all new customers are contacted directly by one of the owners, all email inquiries receive a personal response within 24 hours, etc.) and excellent customer service have a few plans for the future as well. An audio reviews section for the site will be added soon so customers can hear a weekly review similar to the weekly review on Sirius Channel 120 Maxim Radio's Level Up program. The company is also working on developing and hosting video game tournaments in the local Phoenix area. For additional information, visit www.getyourgamez.com or contact Jackie Behm at jackie@getyourgamez.com. Matt Behm can be reached at matt@getyourgamez.com.
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